SHIPPING POLICY

SHIPPING RATES

We use UPS for shipping on all orders for items that are made by Gemtree Creative Designs. UPS shipping costs are provided during checkout and included in the payment amount at checkout. All items are insured up to their total value and included in the shipping cost.

All orders for items from the Silver Star Collection will be drop shipped by our supplier using UPS flat rate shipping. The costs for flat rate shipping are:

  • UPS Ground - $8.95
  • UPS 2nd Day Air - $10.95
  • UPS Priority Overnight - $24.95

The cost of shipping will be added to the cost of the item(s) in your shopping cart at checkout.

SHIPMENT NOTIFICATIONS

Please verify the email address that you provide to us is accurate before completing your order. Gemtree Creative Designs uses the email address to send you shipping information.

  • When purchasing items made by Gemtree Creative Designs - We'll notify you by email when your item(s) ships. The shipping confirmation will contain the UPS tracking number.
  • When purchasing items from the Silver Star Collection - We'll notify you by email when your item(s) ships. The shipping confirmation will contain the UPS tracking number provided by our supplier.

SHIPPING TIME

Orders received will usually be shipped the following day.

AFTER HOURS ORDERS

Orders placed outside business hours are processed when our offices open. For example, orders placed online Monday evening after 5:30 p.m. central time will be processed Tuesday morning. Priority Overnight orders will ship on the same day (Tuesday). All other orders will typically ship by the next day (Wednesday).

SHIPPING DELAYS

We will pass on any information we receive from UPS that indicates a delay in your item's scheduled delivery time.

Numerous situations can prevent shipment of a standard shipping order within the normal 1-2 business day period. Reasons include: orders not in stock, virtual inventory stock depletion, and issues originating at our supplier. In any event, if your expedited order can not ship within the first whole business day, or if your standard shipping order is not to ship within 2 business days; we'll send you an email with an estimate of the revised shipping date. You may cancel the order if you do not want to wait for the item to be shipped on the revised date. To cancel you must contact us either by phone or by email (customerservice@gemtreecreativedesigns.com) within 24 hours of receiving our shipping delay notice.

WHEN PAYMENTS ARE CHARGED

The charges for your order will not be applied to your credit card until the order ships unless the payment is made using PayPal. It is PayPal's' policy to charge your credit card, or bank account, at the time the order is placed.

IMPORTANT INFORMATION REGARDING OUR DELIVERY REQUIREMENTS

ALL SHIPMENTS WILL REQUIRE A SIGNATURE AT THE TIME OF DELIVERY TO ACKNOWLEDGE RECIEPT OF YOUR PURCHASE FROM GEMTREE CREATIVE DESIGNS. IF YOU REFUSE DELIVERY FOR ANY REASON OTHER THAN VERIFYABLE SHIPPING DAMAGE; 1) YOU WILL INCURE A 25% RESTOCKING FEE, AND 2) SHIPPING CHARGES FOR THE PURCHASE WILL NOT BE REFUNDED. IF THERE IS SHIPPING DAMAGE THAT IS APPARENT AT THE TIME OF DELIVERY YOU ARE AUTHORIZED TO REFUSE DELIVERY ON THE CONDITIONS; 2) YOU INFORM THE CARRIER OF THE DAMAGE DURING DELIVERY, 3) YOU DOCUMENT THE SHIPPING DAMAGE AT THE TIME OF DELIVERY (PHOTOS PREFERED), AND 3) YOU NOTIFY US BY PHONE WITHIN 24 HOURS OF THE DELIVERY REFUSAL AND PROVIDE A DESCRIPTION OF THE DAMAGE. IF YOU COMPLY WITH THESE CONDITIONS YOU WILL BE GIVEN A CHOICE OF 1) A FULL REFUND OF ALL CHARGES (INCLUDING SHIPPING CHARGES), OR 2) REPLACEMENT OF THE ORDER (ONLY IF A DUPLICATE ITEM IS AVAILABLE).

All shipments carry shipping insurance to protect the valuable merchandise being shipped against loss or damage. We require that you provide us with documentation of any shipping damage so it can be used to substantiate our insurance claim.

IMPORTANT NOTICE REGARDING RISK OF LOSS AND TITLE

THIS POLICY IS APPLICABLE REGARDLESS OF ANY SHIPPING INSURANCE PURCHASED BY GEMTREE CREATIVE DESIGNS, TO ELIMINATE THE MONITARY LOSS, OR RISK OF MONITARY LOSS, ASSOCIATED WITH MERCHANDISE IN YOUR ORDER THAT IS LOST OR DAMAGED DURING SHIPMENT BY THE CARRIER. The risk of loss and title for all products purchased by you and shipped by Gemtree Creative Designs or its supplier(s) pass to you upon Gemtree Creative Designs' or its suppliers delivery to the carrier for delivery by the carrier to your specified delivery address. The risk of loss and title for all products purchased by you and shipped directly by one of Gemtree Creative Designs’ vendors pass from such vendor to you upon such vendor's delivery to the carrier for delivery by the carrier to your specified delivery address. Notwithstanding the agreement that risk of loss for any package passes to you upon delivery to the carrier, to accommodate our customers, Gemtree Creative Designs will assume responsibility for any damage or loss in transit or for non-delivery, provided that Gemtree Creative Designs receives a written notice of claim within the earlier to occur of (i) fifteen (15) days from the order date, (ii) fifteen (15) days from the shipment day, or (iii) twenty four (24) hours from the date when the shipment was delivered in a damaged condition to your specified delivery address, or (iv) twenty four (24) hours from the scheduled delivery date in the event the shipment was not delivered by the carrier. Gemtree Creative Designs’ assumption of responsibility for damage or loss in transit or for non- delivery terminates if a written claim is not timely received by Gemtree Creative Designs. In any event, Gemtree Creative Designs’ responsibility is limited to either replacement of the merchandise or at Gemtree Creative Designs’ sole option, return of the purchase price and shipping charges. Once the package is delivered to your specified delivery address, Gemtree Creative Designs’ assumption of responsibility for non-delivery terminates. If your order requires signature confirmation, any order signed for at your specified delivery address is conclusively deemed delivered. If your order requires delivery confirmation, a final scan reflecting delivery to your designated delivery location conclusively establishes such delivery.